Regular meetings are an essential part of our process, as they help us stay aligned and ensure your project is progressing as planned. If you’re unavailable for scheduled meetings or consistently forget about them, it can delay the project and hinder the quality of the work.

We understand that things come up, so we’re happy to reschedule when necessary. However, if this becomes a recurring issue, we may need to pause or adjust the project timeline to account for these delays. In extreme cases, it could affect our ability to continue working together, and we may need to reevaluate or terminate the contract.

Clear communication and reliable participation are crucial for a smooth and successful collaboration. We’re here to support you, but we do rely on your commitment to the process.

Timely feedback and responses are crucial for keeping your project on track and ensuring we meet deadlines. If feedback is delayed, it can extend the project timeline and may affect the overall quality and flow of the work.

We typically agree on a set schedule for feedback and communication, and if responses are not provided within the agreed timeframe, we may need to pause the project until we can move forward with your input. This helps ensure we’re not missing key details or wasting valuable time.

If non-communication becomes a regular issue, we reserve the right to terminate the contract. Our goal is to maintain a productive and collaborative partnership, and consistent communication is key to achieving that. We’re happy to work with you to establish a process that works, but we do rely on your timely input to deliver the best possible results.

We understand that life can get in the way sometimes, but timely payment is essential for us to continue delivering high-quality work. If a bill remains unpaid, we may pause or withhold delivery of final designs until payment is received. This includes any assets or files that are part of the project.

Once payment is made, we’ll promptly release all completed work. We’re happy to work with you if there are any issues, but open communication and timely payment are key to keeping the project on track.

Yes, you can end your Branding Subscription early, but we require 30 days’ notice in writing and an early termination fee of 50% of the regular monthly fee on your subscription plan.

The 30-day notice period will begin on the first day of the upcoming month, and charges for that month will remain in force and must be paid as usual.

Unity Design does not offer pro-rated fees, even if the termination notice is given in the middle of a month.

This policy ensures that Unity Design can complete any in-progress projects, fulfill any remaining obligations, and provide a smooth and seamless handover.

We understand that business needs may change, and we’re happy to discuss options if you need to end your subscription. However, we encourage long-term partnerships to fully benefit from the value of our comprehensive branding services, which are designed to create lasting impact for your business.