Our Ideal Client

• Believes in the power of brand identity design and social media marketing

• Understands the value of a consistent, high-quality brand identity

• Lacks the internal resources for substantial branding and marketing efforts

• Seeks a long-term, comprehensive solution rather than a quick piecemeal fix

• Communicates brand values and goals clearly

• Is organized, responsive, and receptive to feedback and suggestions

• Respects our process and timelines, and doesn’t attempt to bypass them due to urgency

 

Office Hours and Holidays

We operate from 9AM–5PM MST, Monday–Friday. We are closed for U.S. bank holidays, including MLK Day, Presidents Day, Memorial Day, Caesar Chavez Day, Juneteenth, Independence Day, Labor Day, Columbus Day/Indigenous Peoples Day, Veterans Day, Thanksgiving Day, Black Friday, and the last week of the year.

 

Communication

Our preferred method of communication is email. We respond to emails within 24 hours.

 

Single Point of Contact

To ensure clear and efficient communication, we ask that clients designate a primary representative as the sole point of contact for your organization.

 

Project Participation

Any stakeholders who want to participate in our work, especially in design feedback and approval, should be involved from the start and managed by the client's designated point of contact. Introducing feedback from individuals who have not been engaged from the beginning risks disrupting the creative process, diluting the project’s focus, and jeopardizing its overall success. For optimal results, we encourage early and consistent involvement of all key stakeholders.

 

Meetings

We schedule a monthly meeting for subscription-based engagements. Additional meetings (up to 30-minutes each) can be requested at least one week in advance via our online booking system and are subject to our availability.

 

Feedback

Timely and thorough feedback is crucial for project success. We kindly request responses to all messages within 2 business days. Delays in feedback or approval may impact project timelines and hinder completion.

 

Pricing

We offer fixed pricing, not estimates. For subscription-based engagements, the first month’s fee must be paid in full to schedule work. For standalone projects, the full project fee is required to confirm scheduling.

 

Availability

Due to high demand, new projects may not be immediately available. We schedule project start dates once the first month’s payment for a subscription plan is received or the full payment for standalone projects is made.

 

Scope of Work

Our scope is defined by what is explicitly outlined in our subscription plans and proposals. Any additional requests will require a new or amended proposal and corresponding fees. The client must review and sign off on the proposed scope of work before any work begins.

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Graphic Design Project Workflow

Your subscription level grants access to a set number of graphic design projects each month. For both retainer and project-based engagements, we handle one project at a time to ensure focus and quality.

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Deliverables

Final approved artwork files will be delivered via email or Dropbox. Archived files can be retrieved for a fee. All fees must be paid in full before deliverables are released.

 

Payments and Scheduling

To confirm scheduling, the quoted fee must be paid in full upon acceptance. For monthly subscription-based engagements, the first month’s payment is required in full to secure your project start date. A valid credit card or bank account must be kept on file for automatic payments. Late payments will result in a pause in all work until the outstanding balance is resolved. A 5% late fee will be applied to any unpaid balance more than 10 days past due and will continue to accrue monthly until payment is received.

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Revisions

Each deliverable includes a minimum of two (2) rounds of revisions, based on your subscription level. For project-based engagements, two (2) standard rounds of revisions are included. A "round" is defined as a bundled batch of feedback delivered at one time. Clients may include unlimited individual revisions within a round, as long as they are grouped and submitted together. Additional rounds of revisions are available for $175 each.

 

Design Proofs

Clients are responsible for ensuring the content in design proofs is correct. Unity Design is not responsible for any errors or omissions in the approved artwork.

 

Design Approval and Prepress Work

Clients must officially approve all design proofs using our artwork approval form. Modifications requested after form submission are available for $175 per round.

 

Press Checks and Print Color Accuracy

Unity Design cannot guarantee the color accuracy or quality of printed or on-screen designs. It is the client’s responsibility to ensure print vendors use the right ink colors.

 

Social Media Marketing Expectations

Social media marketing requires consistency, creativity, experimentation, and patience. Results typically appear after 6–12 months. Unity Design specializes in organic social media.

 

Intellectual Property

Upon payment of the project fees, the final approved designs, including print-ready files, become the client’s property. ‘Primary Materials’—such as finalized design assets, logos, typography, color palettes, and other key elements—will be transferred to the client. However, editable working files (e.g., Adobe Illustrator and Photoshop files) remain the property of Unity Design. Unity Design also retains ownership of preliminary materials, including drafts, sketches, and the software used to create the project. The client is responsible for ensuring that all materials provided to Unity Design are legally owned or licensed for use.

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Font Usage and Sharing Policy

Fonts used in your projects are subject to their licensing agreements and are not transferred to you; any ongoing use requires purchasing your own licenses. Fonts may only be shared with third parties, such as printers, if the license permits; otherwise, we provide outlined or alternative files. Redistribution, resale, or unauthorized embedding of fonts is prohibited, and clients are responsible for acquiring licenses for independent use. We strictly adhere to all font licensing terms—please contact us with any questions or specific needs.

 

Retainer Suspension

If you need to withdraw from a retainer-based engagement before completion, 30 days’ written notice is required, and the full fee for the final month will be charged, regardless of whether the termination date falls mid-month. Additionally, an early termination fee equal to 50% of one month’s fee will apply. All payments made up to that point are non-refundable.

 

If the engagement is ended without proper notice and payment of the applicable fees, Unity Design reserves the right to reuse, amend, delete, or withhold any work completed up to that point.

 

Unity Design also reserves the right to cancel engagements or projects in the event of non-payment, breach of terms, or failure to provide necessary materials or feedback in a timely manner.

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Termination of Project-Based Agreements

Either party may terminate a project-based agreement with 5 business days’ written notice. If the client terminates the agreement before final delivery, Unity Design will immediately cease all work and retain payment for all work completed to date. Refunds are not guaranteed and may be issued solely at Unity Design’s discretion, based on the portion of the project that remains uncompleted and the time already invested. In the event of a full or partial refund, Unity Design reserves the right to revoke all licenses, delete project files, and withdraw any rights to the use of work created prior to termination.

 

Project Timelines & Rush Fees

Each project or project bundle has its own scope of work and estimated timeline, provided ahead of time for client review and approval. Additional work, late client feedback, or unexpected circumstances may require extra time and fees. Rush projects are accepted on a case-by-case basis and will incur additional fees.

 

Indemnification

The client agrees to indemnify and hold harmless Unity Design from any claims, damages, or expenses (including legal fees) arising from the client’s use of the design deliverables, breach of this agreement, or third-party claims related to the client’s business. This obligation continues after the project is completed or the agreement is terminated.

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Limitation of Liability

Unity Design's liability for any claim arising out of client projects project shall not exceed the total amount paid by the client for the project. Unity Design will not be liable for any indirect, incidental, or consequential damages arising from projects commissioned by the client.

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Amendments

Unity Design reserves the right to update these terms periodically.