Terms of Engagement

We’re excited to partner with you!
Before we dive in, here’s a quick overview of how we work, what you can expect, and how we can make sure your project goes smoothly from day one.

​

Our Ideal Client

We do our best work with clients who:
   •    Believe in the value of strategy-driven branding, design, and social media
   •    Respect process, timelines, and creative expertise
   •    Communicate clearly and consistently
   •    Are organized, responsive, and decisive
   •    Value lasting partnerships—not a short-term fix

 

If this sounds like you, we’re a great match.

​​

Office Hours

We work Monday through Friday, 9AM–5PM MST. We’re closed on U.S. bank holidays and the last week of the year. We value rest and work-life balance just like we value great design—it keeps the creativity flowing.

 

Communication

Email is our preferred method of communication. We respond to emails within one business day, and we’ll keep you updated throughout your project. To keep communication efficient and clear, please choose one main point of contact on your team to manage all project feedback and approvals.

​

Collaboration & Feedback

Great design is a collaborative process. We count on your participation—especially when it comes to sharing feedback, assets, and approvals. To stay on schedule, please respond to requests and feedback within two business days. If we don’t hear back within five business days, we may pause your project until you’re ready to resume (and a small reactivation fee will apply).

​

Content & Materials

For website and marketing projects, we’ll need your content—like text, images, and logins—before we start design. Don’t worry—it doesn’t have to be perfect. We just need to understand what information will be on each page so we can design effectively. Unity Design may lightly refine or polish your content during the design process to improve clarity and tone. If you’d like full copywriting, editing, or content development, we can handle that too for an additional fee.

​

Payments

To officially reserve your project start date, payment must be made in full. For ongoing subscription clients, the first month’s payment confirms your spot. A valid payment method is required for recurring payments. Late payments over ten (10) days incur a 5% monthly fee, and work will pause until payment is received. All payments are non-refundable once work begins.

​

Project Timelines

Because every creative project unfolds a little differently, we provide timeline ranges instead of fixed deadlines. Our priority is always to deliver work of the highest quality, which sometimes requires extra research, experimentation, or refinement to get it just right. While factors like your feedback, scope changes, and discoveries along the way can affect the schedule, our focused, design-intensive approach often results in faster delivery than most agencies. That said, we provide timelines to give you a general idea of how long each part of your project will take. Need something urgently? Rush work may be available for an additional fee, depending on our capacity.

​

Revisions

Each deliverable includes two rounds of revisions—plenty of room to fine-tune things. You can include as many edits as you want within a single round as long as they’re submitted together. Extra rounds are available at a flat rate of $175 per round.

​

Deliverables

When your project is complete and paid in full, we’ll deliver your final files via email or Dropbox. We keep archives on hand for at least one year after completion—after that, retrieval may be available for a fee. Be sure to store your deliverables safely!

​

Intellectual Property

Once you’ve paid in full, you own the final approved designs and brand assets. Unity Design retains ownership of working files, sketches, and design tools used to create them. We may showcase completed projects in our portfolio or marketing materials (unless otherwise agreed in writing).

​

Font & Stock Licensing

Fonts used in your project are licensed for Unity Design’s use only. If you’d like to use them independently, you’ll need to purchase your own licenses. Stock images or icons we license on your behalf are billed separately at $25 per asset for standard commercial use.

​

Social Media Marketing

We specialize in organic social media strategy and creative design—not quick hacks or paid ad campaigns. Consistent posting and collaboration over time yield the best results.

​

Scope & Additional Work

Your project scope is defined in your proposal or subscription plan. If new requests arise we’ll review them and send an updated proposal or quote before proceeding.​

 

Pausing or Cancelling Projects & Subscriptions

We understand that plans can change. Here’s how we handle pauses and cancellations depending on your type of engagement:

​

Custom Projects:

Need to pause your project? No problem—just give five (5) business days’ notice and we’ll adjust the schedule as best we can. When you’re ready to restart, a $250 reactivation fee helps get everything back on track and secures your spot. If you decide to cancel before delivery, we’ll stop work immediately and retain payment for all work completed so far (no refunds). Any licenses or rights to use work created may be revoked, and half-finished drafts or in-progress files aren’t available for use or delivery.

​

Brand Subscriptions:

If you need to pause or cancel your subscription, just give 30 days’ notice and pay for your final month. A 50% early termination fee applies to all cancellations. When you’re ready to return, a $250 reactivation fee will get things rolling again (subject to availability). All payments made up to that point are non-refundable.

​

Respecting Process

Our creative process is designed to deliver the best possible results. When new stakeholders or last-minute opinions are introduced after the project is underway, it can disrupt the strategy and dilute the design. We strongly encourage including all decision-makers from the beginning.

​

Final Note

We’re genuinely excited to work with you. Our process is built on trust, collaboration, and a shared goal—to help your brand reach its full potential. If you ever have questions, concerns, or new ideas, we’re just an email away. Let’s make something great together.