Terms of Engagement

We’re excited to partner with you!
Before we dive in, here’s a quick overview of how we work, what you can expect, and how we can make sure your project goes smoothly from day one.

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Our Ideal Client

We do our best work with clients who:
   •    Believe in the value of strategy-driven branding, design, and social media
   •    Respect process, timelines, and creative expertise
   •    Communicate clearly and consistently
   •    Are organized, responsive, and decisive
   •    Value lasting partnerships—not a short-term fix

 

If this sounds like you, we’re a great match.

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Office Hours

We work Monday through Friday, 9AM–5PM MST. We’re closed on U.S. bank holidays and the last week of the year. We value rest and work-life balance just like we value great design—it keeps the creativity flowing.

 

Communication

Email is our preferred method of communication. We respond within one business day and will keep you updated throughout the project. To keep communication organized, please avoid sending feedback across multiple channels, message threads, or team members whenever possible.

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Point of Contact & Final Decision-Maker

​To keep the project clear, efficient, and strategically aligned, Unity Design requires one main point of contact for all feedback, approvals, and decisions. Ideally, this person is the founder, owner, executive director, or primary leader responsible for the vision and direction of the business or organization. This point of contact is responsible for gathering any internal input, resolving conflicting feedback, and communicating final decisions to Unity Design. Because our work is designed to support the larger direction of the brand, the person guiding the project should have the authority to approve strategy, messaging, design direction, and major project milestones.

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Respecting Process

Our creative process is designed to produce the strongest possible results. Introducing new stakeholders, decision-makers, or last-minute opinions after the project is underway can disrupt the strategy, weaken the design direction, and cause delays. If multiple people need to provide input or approval, please involve them from the beginning so their perspective can be considered at the right stage.

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Collaboration & Feedback

Great design is a collaborative process. We count on your participation—especially when it comes to sharing feedback, assets, and approvals. To stay on schedule, please respond to requests and feedback within two business days. If we don’t hear back within five business days, we may pause your project until you’re ready to resume (and a small reactivation fee will apply).

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Content & Materials

For website and marketing projects, we’ll need your content—like text, images, and logins—before we start design. Don’t worry, it doesn’t have to be perfect. We just need to understand what information will be on each page so we can design effectively. Unity Design may refine or polish your content during the design process to improve clarity and tone. If you’d like full copywriting, editing, or content development, we can handle that too for an additional fee.

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Payments

To officially reserve your project start date, payment must be made in full. For ongoing subscription clients, the first month’s payment confirms your spot. A valid payment method is required for recurring payments. Late payments over ten (10) days incur a 5% monthly fee, and work will pause until payment is received. All payments are non-refundable once work begins.

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Project Timelines

Because every creative project unfolds a little differently, we provide timeline ranges instead of fixed deadlines. Our priority is always to deliver work of the highest quality, which sometimes requires extra research, experimentation, or refinement to get it just right. While factors like your feedback, scope changes, and discoveries along the way can affect the schedule, our focused, design-intensive approach often results in faster delivery than most agencies. That said, we provide timelines to give you a general idea of how long each part of your project will take. Need something urgently? Rush work may be available for an additional fee, depending on our capacity.

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Revisions

Each deliverable includes two rounds of revisions—plenty of room to fine-tune things. You can include as many edits as you want within a single round as long as they’re submitted together. Extra rounds are available at a flat rate of $175 per round.

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Deliverables

When your project is complete and paid in full, we’ll deliver your final files via email or Dropbox. While we typically retain project files for at least one year after completion, any file retrieval requests after delivery will incur a $50 fee per deliverable. We recommend storing your files securely for future use.

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Intellectual Property

Once you’ve paid in full, you own the final approved designs and brand assets. Unity Design retains ownership of working files, sketches, and design tools used to create them. We may showcase completed projects in our portfolio or marketing materials (unless otherwise agreed in writing).

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Font & Stock Licensing

Fonts used in your project are licensed for Unity Design’s use only. If you’d like to use them independently, you’ll need to purchase your own licenses. Stock images or icons we license on your behalf are billed separately at $25 per asset for standard commercial use.

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Website Platform Compatibility
Unity Design builds websites exclusively on Wix. Before your website project begins, please let us know about any hosting, security, compliance, IT, or platform requirements your organization may need us to consider. If Wix is not compatible with those requirements, we may need to adjust the scope of work or recommend another freelancer or agency for the website portion of the project.

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Social Media Marketing

We specialize in organic social media strategy and creative design—not quick hacks or paid ad campaigns. Consistent posting and collaboration over time yield the best results.

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Third-Party Costs & Vendor Expenses
Unity Design’s fees cover our strategy, branding, design, creative direction, and project-related services. Third-party costs are not included unless specifically stated in your proposal or service agreement. Depending on the project, additional costs may include domain registration, website hosting, email inboxes, website apps or enhanced functionality, stock imagery or illustration, font licensing, professional photography, printing, signage, packaging production, or other outside vendor expenses. These costs are typically paid directly by the client to the appropriate provider or vendor. When relevant, Unity Design can recommend vendors, advise on typical investment ranges, and help you understand which costs are likely to apply before decisions are made.

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Scope & Additional Work

Your project scope is defined in your Brand Clarity Brief. If new requests arise we’ll review them and send an updated proposal or quote before proceeding.​

 

Pausing or Cancelling Projects & Subscriptions

We understand that plans can change. Here’s how we handle pauses and cancellations depending on your type of engagement:

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Custom Projects:

Need to pause your project? No problem—just give five (5) business days’ notice and we’ll adjust the schedule as best we can. When you’re ready to restart, a $250 reactivation fee helps get everything back on track and secures your spot. If you decide to cancel before delivery, we’ll stop work immediately and retain payment for all work completed so far (no refunds). Any licenses or rights to use work created may be revoked, and half-finished drafts or in-progress files aren’t available for use or delivery.

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Brand Subscriptions:

If you need to pause or cancel your subscription, just give 30 days’ notice and pay for your final month. A 50% early termination fee applies to all cancellations. When you’re ready to return, a $250 reactivation fee will get things rolling again (subject to availability). All payments made up to that point are non-refundable.\​

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Final Note

We’re genuinely excited to work with you. Our process is built on trust, collaboration, and a shared goal—to help your brand reach its full potential. If you ever have questions, concerns, or new ideas, we’re just an email away. Let’s make something great together.